TRUST &
SAFETY

IN OUR ENDEAVOUR TO EARN YOUR TRUST & KEEP YOU SAFE, WE HAVE BUILT A WIDE RANGE OF FEATURES WITH THE AIM OF SETTING YOUR MIND AT EASE.

Secured payment gateway

Pay securely with a VISA or MasterCard (credit/debit) using Errandworld payment system. This allows the Runner to start working on your errand knowing their funds are secured for the errand. Funds are released to the Runner once both parties are satisfied that the errand has been successfully completed.

Verified users

Community members verify their IDs by connecting to their social networks and many have completed our Errandworld verification process.

Verified reviews

This indicates a track record of how runners conducts their work with previous Erranders and also showing how many errands they have successfully completed over time.

VERIFICATION METHOD – Errandworld Platform has the following verification methods:

  1. Video call:
    This verification method is conducted via Skype. Errandworld uses this method to ascertain that a Runner is 100% human. Users undergo series of security questions.
  2. Photography ID:
    Users are expected to take a picture while holding the original copy of their I.D to prove that it is 100% genuine and actually belong to them.
  3. Mobile Number:
    1. Mobile Phone number is one of the most important required information. This allows Errandworld to call the Runner when a need arises. In the case of e-wallet transfer, a Runner becomes eligible if that is the option chosen for payment.
  4. Email address:
    Used as a verification method when creating an account for the first time. A user will receive a verification link via email to get started. The email address should be working and used regularly. It is one of the methods of communication between an Errandworld User and Errandworld.
  5. Social media:
    Users can verify their Errandworld profile by using their social media accounts such as Facebook, LinkedIn, twitter etc. An errander can easily trust a Runner judging by the number of friends, posts and images they find on their social media.
  6. ID copy:
    Users are to upload a copy of their I.Ds. It is not compulsory to upload such information but this is of great importance to the credibility of users in terms of awarding a delicate errand.
  7. Driver's license:
    This is applicable to all drivers who wishes to run errands on Errandworld. You are allowed to ask whether they have a driver’s license or not. This is a precaustion taken to ensure all drivers are licensed to drive from point A to B.

No obligations

It’s free to post an errand and receive offers from trusted community members. There is no obligation to hire until you find the right person for your errand.

No hidden fees

You only pay the agreed price for the errand. We charge a service fee of 15% of the total workmanship component of any errand run from the runner. The erranders will not be charged for awarding any errands to the runners. You are encouraged to use our instant chat and communicate with your runner and reach a better understanding of the errand.

24hr customer support

Our local Customer Support Team, are available 24/7 and are ready to make sure your errand is completed and you’re satisfied every time.



How does providing identification on Errand World work?

Verifying some information on Errand World helps make our community a safer place for everyone. That’s why, in addition to requiring a profile photo, confirmed phone number, and confirmed email address, we might also ask you to provide an official ID and other related information.

How it works

In the process of account verification, You might need to:

  • Add a profile picture if you don’t have one already.
  • Take a photo of your government-issued ID (ex: passport, driver’s license, national ID, or visa).
  • Connect another online profile to your Errand World account, such as a Facebook, Google, or LinkedIn account.
  • Take a selfie. This needs to be a live photo taken during this process.
  • Answer questions about yourself that only you would know the answer to. If you’re asked to take a selfie, your government ID photo and selfie must match, and your ID must appear to be valid. If your photos don’t match, you’re under 18, or your ID doesn’t appear to be valid, your reservation may be cancelled.

    Completing this process isn’t an endorsement of any runner, its a guarantee of someone’s identity, or that interacting with them will be safe. Always use your own best judgement, and follow our safety tips
  • Take a selfie. This needs to be a live photo taken during this process.
  • Privacy

    We take privacy seriously. The information you provide during this process is governed by our Privacy Policy and sent to us and our third-party partners using SSL—the same secure encryption that websites use to transmit credit card numbers. Our third-party partners handle this info according to our Privacy Policy.

Safety Tips (Runner & Errander)

When completing an errand on Errandworld, here are a few tips you can follow to make you get the most out of the Errandworld platform

  1. 1. It’s important for safety purpose not to disclose your personal info like your full name, address or phone number when you post an errand or leave a review.
  2. 1. Once you’ve chosen a Runner to complete your errand, you may need to share more information or discuss privately. However, you should try to communicate through Errandworld instant chat – that way, if anything needs to be sorted in the interest of trust and safety or where there is a conflict resolution.
  3. 1. Ask for more profile pictures if you want to check the authenticity of a user you’re about to work with.
  4. 1. Don’t be shy to ask your runner to show his driver’s license or other form of ID before commencing the errand. If you are getting a trade related errand done, ask for a trade license or ID.
  5. 1. Try to be as specific as possible when you communicate with Runners about your errand. This helps to make sure both parties are always on the same page. Don’t be afraid to ask the Runner if they have the experience to do your errand.
  6. 1. Don’t pay the Runner for your errand until it has been completed and you are satisfied. If you are ever in a situation where you are not satisfied with the job, try to work with the Runner to sort it out first, but if you need to take further action, you can always contact us. Check conflict resolution page.
  7. 1. Pay for a job done through Errandworld payment system
  8. 1. Keep all chats and conversations on Errandworld messaging system, this helps keep record of everything.