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TRUST &
SAFETY

To help you earn our trust we have built a wide range of features that will put your mind at ease.

Secured payment gateway

Pay securely using a VISA or MasterCard credit/debit card using Errand World payment system. This allows the Runner to start working knowing there are funds secured for the errand. Funds are released to the Runner once both parties are satisfied the errand has been successfully completed.

Verified users

Community members verify their IDs by connecting to their social networks and many have completed our Errand World verification process.

Verified reviews

indicate a track record of how a runner conducted their work with previous Erranders and also showing how many errands they have run up until the current time.

Verification method – Errand World Platform has the following;

  1. Video call
    This verification method is conducted via Skype. Errand World uses this method inorder to know that a Runner is 100% human.The user undergo a series of security questions.
  2. Photography ID Users are supposed to take a picture whilst holding the original copy of their I.D to prove that it is 100% genuine and actually belongs to them.
  3. Mobile Number Phone number is one of the most important required information. This allows Errand World to call the Runner when a need arises. In the case of e-wallet transfer, a Runner becomes eligible if that is the option chosen for payment.
  4. Email address Used as a verification method when creating an account for the first time. A user will receive a verification link via email to get started. The email address should be working and used regularly. It is one of the methods of communication between an Errand World User and Errand World.
  5. Social media Users can verify their Errand World profile by using their social media accounts ie; Facebook,Linked In, twitter etc...An errander can easily trust a Runner judging by the number of friends,posts and images they find on their social media.
  6. ID copy Users are to upload a copy of their I.Ds.It is not compulsory to upload such information but this is of great credibility interms of awarding a delicate errand.
  7. Driver's license This is applicable to all taxi drivers who wish to run errands on Errand World.Before you let the taxi drivers take you anywhere,you are allowed to ask whether they have a driver’s license.This is a precaution one who take to ensure that the person transporting someone.This acts as proof of whether the driver is capable of driving someone from point A to B.

No obligations

It’s free to post an errand and receive offers from trusted community members. There is no obligation to hire until you find the right person for your errand.

No hidden fees

You only pay the agreed price for the errand. (We deduct a Service Fee of 15%.) Instant chat – Chat with your runner and reach a better understanding of the errand.

24hr customer support

Our local Customer Support Team, are available 24/7 and are ready to make sure your errand is completed and you’re satisfied every time.



How does providing identification on Errand World work?

Verifying some information on Errand World helps make our community a safer place for everyone. That’s why, in addition to requiring a profile photo, confirmed phone number, and confirmed email address, we might also ask you to provide an official ID and other related information.

How it works

When you’re asked to provide ID, you might need to:

  • Add a profile picture if you don’t have one already.
  • Take a photo of your government-issued ID (ex: passport, driver’s license, national ID, or visa).
  • Connect another online profile to your Errand World account, such as a Facebook, Google, or LinkedIn account.
  • Take a selfie. This needs to be a live photo taken during this process.
  • Answer questions about yourself that only you would know the answer to. If you’re asked to take a selfie, your government ID photo and selfie must match, and your ID must appear to be valid. If your photos don’t match, you’re under 18, or your ID doesn’t appear to be valid, your reservation may be cancelled.

    Completing this process isn’t an endorsement of any runner, its a guarantee of someone’s identity, or that interacting with them will be safe. Always use your own best judgement, and follow our safety tips
  • Take a selfie. This needs to be a live photo taken during this process.

When you'll need to provide ID

Errand World may ask you to provide ID for several reasons, including if you plan to book an experience or if a host requires that a guest provides ID before booking their place. If a host requires you to provide ID, only the guest making the booking will be required to provide ID, and you’ll need to complete the process before your booking is confirmed

Privacy

We take privacy seriously. The information you provide during this process is governed by our Privacy Policy and sent to us and our third-party partners using SSL—the same secure encryption that websites use to transmit credit card numbers. Our third-party partners handle this info according to our Privacy Policy.

Updating or removing photos

90 days after you complete your most recent booking, you can remove your government ID photo by visiting your Edit Profile page. If you remove your ID photo, any upcoming reservations will be canceled.

Other ways your ID info is used

Where permitted by applicable law, we may also provide information from your government ID, such as your full name and date of birth, to our service providers to run checks against public records for criminal convictions and sex offender registrations. For now, these checks are limited to users in the United States about whom we have adequate identifying information, such as the user’s full name and date of birth. While we believe these checks help us deter fraud and misuse of our services, they don’t guarantee that interactions with people who book through Errand World will be safe or problem-free.

Safety Tips (Runner)

When completing an errand on Errand World, here are a few tips you can follow to make you get the most out of the Errand World platform

  1. It’s important for safety not to disclose your personal info like your full name, address or phone number when you post an errand or leave a review.
  2. Once you’ve chosen a Runner to complete your errand, you may need to share more information or discuss private messages however you should try to communicate through Errand World instant chat – that way, if anything needs to be sorted in the interest of trust and safety, it’s all there in writing.
  3. Ask for more profile pictures if you want to check the authenticity of a user you’re about to work with.
  4. Don’t be shy to ask your runner to show his driver’s licence or other form of ID before commencing the errand. If you are getting a trade related errand done, ask for a trade licence ID.
  5. Try to be as specific as possible when you communicate with Runners about your errand. This helps to make sure both parties are always on the same page. Don’t be afraid to ask the Runner if they have the experience to do your errand.
  6. Don’t pay the Runner for your errand until it has been completed and you are satisfied. If you are ever in a situation where you are not satisfied with the job, try to work with the Runner to sort it out first, but if you need to take further action, you can always contact us.
  7. Pay for a job done through Errand World payment system
  8. Keep all of chats and conversation on Errand World messaging system this helps keep record of everything.