DISPUTE RESOLUTION CENTRE

This Dispute Resolution Service is offered by Errandworld to
 users who in the course of their engagement with other users wish to contest, complain or raise an objection against other parties for the purpose of acceptable resolution among the parties involved.

In any circumstances, we strongly encourage users to resolve issues or disputes between themselves rather than use this service. It is provided only as a last resort in any case the parties are unable to reach an agreement. We require evidence from any user filing a dispute that will show they have communicated to the erring parties before seeking for arbitration. Errandworld will be an arbitrator for the conflicting parties. It is very important that before seeking for Arbitration, both parties are informed that all resolutions by errandworld are final, binding, and irreversible. There are no provisions for reconsideration once a resolution is made.

WHAT CAN I DO TO PROTECT MYSELF FROM A DISPUTE?

  • Errander should only release funds once you have had the chance to inspect and accept the work and make sure these release conditions are clearly specified and agreed upon by the Runner(s). It is not recommended to release an upfront payment to begin a job except and otherwise it is specified in the contract agreement. Once funds are released from the EW wallet, Errandworld cannot initiate a refund without consent from the Runner who was paid.
  • Runners should not commence work until funds are held securely in the Errandworld E-wallet. Make clear the conditions under which work will begin.
  • Communicate with other parties using Errandworld messaging. This ensures your Workrooms have a record of communications that will be referenced in the case of a dispute.
  • Runners should always indicate current job status and highlight any issues that may impede their progress in the weekly status report.
  • Keep your terms up-to-date. If the schedule, scope, or amount changes, be sure to update the terms on Errandworld.

    DISPUTE RESOLUTION PROCESSES

    1. To initiate a dispute resolution, after other options have been considered, the party(s) seeking arbitration will send email to support@errandworld.co.za. When sending the mail, ensure you explain in details the nature of the dispute and the resolution(s) you seek.

    2. Attach all relevant evidences to back up your argument. Screenshot of your timeline (conversation on errandworld messaging service), pictorial evidence or any other form of evidence(s) available which could aid the resolution. For proof of external correspondence, users should provide screenshots of their entire unedited conversation.

    Remember that for you to have the dispute team arbitrate your dispute, you agree to allow us to read all correspondence sent to our support, all uploaded files, programs, and websites related to the dispute for the sole purpose of having your dispute resolved. You are highly encouraged to submit all the documents that would support your claims on your dispute. Submit e-mail correspondences as screenshots or as “eml files” and ensure that the “To”, “From”, and the “Date” bar is visible. E-mail correspondences sent in “text”, “doc”, or any word processing software will not be accepted as evidence.

    3. After the acknowledgement of the complain, errandworld will contact the alleged erring party(s) either by a call, email or any other means based on our discretion.

    4. We always give a minimum of 48 hours grace to the alleged erring party(s) to respond to the allegation(s) made against them.

    5. At the expiration of the grace period of 48 hours, if there is no response from the alleged erring party(s), errandworld reserve the right to honor the request of the party seeking for dispute resolution.

    6. In any case where the alleged erring party(s) decide to respond to the allegation made, and equally seek for a resolution, then, the arbitration starts. The alleged erring party will be asked to present his/her case with evidence(s) within the stipulated time frame.

    7. Arbitration period may take up to 15 days or more from the day the dispute resolution is filed. At this stage, we reserve the right to use our discretion to make final verdict on the issue.

    8. If either of the parties is not satisfied with the decision of the Arbitrator (errandworld), and require the input of professionals which in any case may happen when the issue raised require technical-know-how and thorough investigation by a professional, then, the party who is not satisfied with the arbitrator’s decision shall be responsible for the professional’s service charge. Note that, it is only the arbitrator (errandworld) that have the right to engage any professional(s) in this case, as may be required by the party who is not satisfied by the arbitrator’s decision.

    9. It is of important to note that errandworld reserve the right to discreetly use any other means not stated herein for the purpose of resolving disputes among our respected users.